Overview
When you cancel a subscription, Rapyd Cloud stops billing you for the plans within it. Your cancelled subscription and its invoices remain accessible in the billing area, and your account itself stays active until you choose to delete it.
To cancel, all environments in the subscription must be deleted first. If you are on a monthly plan, you can complete the cancellation directly from the dashboard. If you are on an annual plan, you will need to contact our support team, and a full refund may be available if you are within your 14-day cancellation window.
In this article, you will find step-by-step instructions for cancelling a monthly subscription and guidance on how to proceed if you are on an annual plan.
Prerequisites
Before attempting to cancel a subscription, confirm the following:
Environments deleted: All environments within the subscription's plans must be deleted before cancellation is possible. If any environments remain, the dashboard will block you from proceeding. See How to Delete an Environment for instructions.
Backups downloaded: Deleting environments permanently removes all associated files and backups. Make sure you have downloaded anything you want to keep before reaching this step. See Creating and Managing Backups for instructions.
How to cancel a subscription
Monthly subscriptions
Step 1: Log in to the dashboard
Sign in to your Rapyd Cloud account at the dashboard.
Step 2: Go to the Billing section
Click Billing in the top navigation bar.
Step 3: Open the subscription
Click View subscription next to the subscription you want to cancel.
Step 4: Click Manage
In the top-left section of the subscription details view, click Manage next to the subscription total.
Step 5: Select Cancel subscription
A prompt will appear with two options: pause or cancel. Select Cancel your subscription and click Continue.
Note:
The pause option is designed for customers with promotional pricing who need to temporarily suspend their subscription for up to six months. In most cases it is not relevant. See How to Pause a Subscription for more information.
Step 6: Confirm cancellation
If all plans are empty (all environments deleted), you will be prompted to confirm. Click Cancel subscription to finalize. If you are within your 14-day refund window, the dashboard will display the refund amount before you confirm. See Refund Policy for full details.
Important:
If any environments remain, you will see a message asking you to remove them before proceeding. Return to your environments, complete the deletion steps, and then come back to this step. See How to Delete an Environment for instructions.
Annual subscriptions
Annual subscriptions cannot be cancelled directly from the dashboard. If you attempt to cancel, you will see the following message: Your subscription does not qualify for a cancellation while within an annual contract.
How to proceed depends on where you are in your billing cycle.
Within the 14-day cancellation period
If you are within 14 days of purchasing your annual subscription, you are entitled to a full refund. Contact our support team as soon as possible to request a cancellation. You can reach us via live chat in the dashboard or at [email protected].
After the 14-day cancellation period
If you are outside the 14-day window, your subscription can be scheduled for cancellation immediately or at your next renewal date. Contact our support team via live chat in the dashboard or at [email protected] to arrange this.
Important information
Cancelling a subscription does not delete your Rapyd Cloud account. Your account and any associated data remain intact until you choose to delete them. See How to Delete Your Rapyd Cloud Account for more information.
All environments in the subscription must be deleted before cancellation is possible.
Only monthly subscriptions can be cancelled from the dashboard. Annual cancellations require contacting support in all cases.
Conclusion
Once your environments are deleted, cancelling a monthly subscription takes just a few steps in the dashboard. For annual plans, reach out and our support team will take care of it. We are available 24/7.