Introduction
Rapyd’s billing system is designed to provide flexibility and transparency, allowing customers to choose between monthly and annual subscriptions that renew automatically. Our system ensures seamless account management, with clear invoicing, multiple payment options, and a structured approach to handling overdue payments.
With automated renewals, easy access to invoices, and a clear overdue payment process, managing your Rapyd subscription is simple and hassle-free.
Billing Overview
Subscription Renewals: Subscriptions renew based on the original purchase date—either monthly or annually. For example, a subscription started on March 19 will renew on April 19 (for monthly plans) or the following year on March 19 (for annual plans).
Invoices: Users can view and download invoices in the Billing section of the Rapyd dashboard. If an invoice contains incorrect details, such as company information, customers should contact Rapyd support for assistance.
Payment Methods: We support multiple payment options, including Visa, Mastercard, PayPal, Google Pay, and Apple Pay, giving users flexibility in how they pay for their subscription.
Rapyd’s Billing System
Rapyd partners with Paddle, our Merchant of Record, to securely handle payment processing and invoicing. As a Merchant of Record, Paddle manages tax compliance, payment security, and subscription management, ensuring a smooth and legally compliant billing experience for customers.
Handling Unpaid Subscriptions
We understand that payment issues can happen for many reasons—an expired card, a bank hold, or simply an oversight. Our goal is always to give customers enough time to resolve any billing issues without immediate disruptions.
That’s why we provide a 21-day grace period for overdue accounts, during which we keep everything in place so you have the opportunity to update your payment details and continue using our service without losing your data. However, to ensure that we can continue providing reliable hosting, we have to take action at certain points when a payment remains unresolved.
During this process, we send four email reminders to the primary email address on the account. These emails contain direct links to update your payment details. Clicking the link will prompt you to log into the Rapyd dashboard, after which you will be automatically redirected to the update payment method modal for the unpaid subscription.
Payment Retrying Process:
If a payment fails, we automatically retry the charge at optimized times based on transaction data analysis, increasing the chances of a successful payment.
Unpaid Subscription Timeline
Day 0: Payment Failure and Past Due Status
Subscription changes (such as plan modifications) are restricted until payment is made.
A notice appears on the Subscription page.
The Next invoice amount section updates to display the outstanding balance and due date.
Day 3: Subscription Enters Suspension
All sites under the overdue subscription are suspended and become inaccessible, including any associated services such as databases or email configurations.
The Add site button is disabled.
Day 21: Subscription is Canceled
The subscription is permanently cancelled and cannot be restarted.
All sites and backups associated with the subscription are permanently deleted.
Once an unpaid subscription is canceled and the 21-day grace period has passed, a site cannot be recovered.
Restoring Service After Payment
If a user updates their payment method and the payment is successfully processed, the subscription is reinstated, and any suspended sites will be restored.
Updating Payment Details
To make a payment on a past due subscription, you must update your subscription payment details.
To update your payment details, log in to the Rapyd dashboard and navigate to the Billing section. Select the subscription you want to update and click the pencil icon next to your current payment method. A popup will appear where you can enter your new payment information. Once updated, click Update payment method to save the changes. For detailed steps, follow this guide: How to Update Payment Details.
Additional Considerations
When a subscription is cancelled, it cannot be restarted.
If a subscription is past due, no changes can be made until the outstanding balance is paid, neither by the customer nor Rapyd.
Suspended sites are completely inaccessible, as the server is stopped.
Conclusion
Rapyd’s billing system is designed to be flexible, transparent, and easy to manage. Whether you need to update payment details, track invoices, or understand overdue payment policies, our system ensures that you have full control over your subscription. With multiple payment options and a clear grace period for overdue accounts, we strive to provide a fair and customer-friendly experience.
By following this guide, you can avoid service disruptions and ensure a smooth, uninterrupted hosting experience with Rapyd.