Introduction
If you’ve seen a charge from Paddle.net on your bank or credit card statement and aren’t sure where it came from, here’s what you need to know—and what to do if something looks off.
Overview of Paddle's Role
Paddle is Rapyd Cloud’s Merchant of Record. They handle all payment processing, invoicing, tax compliance, and billing support for our customers.
All payments for Rapyd Cloud services—such as hosting plans and add-ons—are processed by Paddle. As a result, charges will appear as Paddle.net, not Rapyd Cloud, on your credit card or bank statement.
Paddle is a legitimate and secure payment provider used by thousands of software companies worldwide.
You can learn more about Paddle in the links below:
Valid Charges from Paddle
As a Rapyd Cloud customer, you may receive Paddle.net charges for:
Monthly or annual hosting plan renewals
Additional services such as disk space or backup storage
Any other purchase made via the Rapyd dashboard
You will receive a receipt from Paddle via email for each charge. You can also confirm these charges in the Billing section of your Rapyd dashboard.
Causes of Multiple or Unexpected Charges
You may see more than one charge from Paddle for reasons unrelated to Rapyd Cloud. Common causes include:
Using the same email address and/or payment method with another service that also uses Paddle for billing
A duplicate charge due to a billing system error
A subscription that was not properly canceled
A mismatch between charges shown in Paddle and services shown in your Rapyd dashboard
These situations can be confusing but do not always indicate fraud or unauthorized activity.
How to View and Manage Paddle Charges
If you see a Paddle charge that you do not recognize, please contact Rapyd support. We will be happy to guide you on your case. If a charge is not visible in your Rapyd dashboard and we cannot find it in our system, you may need to contact Paddle directly to learn more about the charge. To do this, follow these steps:
Go to the Paddle.net help center using this link: https://paddle.net/
Click on Look up my purchase
Add your email address.
Click Locate my purchase, which sends a verification email to your email address if a purchase is found.
Open the email sent to you and click Verify and show purchases.
This will open a secure self-service portal where you can:
View all active subscriptions tied to your email address
Contact Paddle Support via live chat
You are always welcome to contact Rapyd Support. We can contact Paddle on your behalf in cases where a charge is not recognized, but please note:
Responses from Paddle may take 24–48 hours when routed through us.
Full resolution can take up to a week.
For urgent issues, contacting Paddle directly is usually faster.
Conclusion
Understanding who Paddle is and why charges appear under their name can help avoid confusion and ensure faster resolution when issues arise. If you ever see a charge you don’t recognize, start by checking your Paddle receipts and Rapyd dashboard. When needed, you can reach out to Rapyd Support or contact Paddle directly through their secure portal. Either way, we’re here to make sure your billing experience is clear, secure, and fully supported.