If you have a discount code for Rapyd Cloud but are unsure how or where to apply it, this comprehensive guide will walk you through every step of the process. Whether you are a new customer signing up for the first time or an existing customer adding subscriptions via the dashboard, this article covers both checkout flows and how to correctly apply discount codes.
About Discount Codes
Rapyd Cloud offers two separate checkout flows where you can apply discount codes, depending on whether you are a new or existing customer:
New Customers: Creating your first subscription as part of the account creation process on the Rapyd Cloud website.
Existing Customers: Purchasing additional subscriptions through the Rapyd Cloud dashboard for accounts that are already active.
See the sections below for detailed instructions on applying discount codes in each flow.
Applying Discount Codes as a New Customer
If you are new to Rapyd Cloud and are purchasing your first subscription immediately after creating your account, follow these detailed steps to apply your discount code successfully:
Step 1: Complete account creation
When you start with Rapyd Cloud, the first form you'll see is the account creation form. Once you complete that, you'll b redirected to the subscription purchase form, where you can select your plan, the payment terms, and add billing details. Here is where you'll add your discount code.
Step 2: Locate the Discount Code Field
At the bottom of the billing details form, you will find a button labeled Add discount code +. Click this button to reveal a text input field where you can enter your discount code.
Step 3: Enter and Apply Your Discount Code
Type or paste your discount code into the input field and then click the Apply button. The system will validate the code immediately.
If the discount code is valid and applicable to the selected plan, the discount amount will appear in the Order Summary area located on the left side of the screen.
If the code is invalid, expired, or not applicable to your selected plan, you will receive an error message informing you of this.
Applying Discount Codes as an Existing Customer
If you already have an active Rapyd Cloud account and are purchasing an additional subscription via the dashboard, here is how to apply your discount code:
Step 1: Start a New Subscription Purchase
Log in to your Rapyd Cloud dashboard and navigate to the billing section and click + New subscription to initiate the purchase of a new subscription.
Step 2: Click "Got a coupon code?" Button
At the bottom of the Order Summary pane, just below the Continue button, you will find the Got a coupon code? button.
Click this button to open a modal popup window that contains a field for you to enter your discount code.
Step 3: Apply Discount Code
In the popup field, carefully add your discount code and click Apply. If successful, your code will be applied to the subscription and visible in the Order summary pane.
Step 4: Add Discount Code at Final Payment Step (Optional)
If you prefer, or if you missed applying your discount earlier, you can add the discount code on the final payment step.
After clicking Continue in the cart, proceed to the payment step.
At the top of the payment step, click Add discount code + to reveal the discount code input field.
Enter your discount code and click Apply.
The order summary will update to show the discount if the code is valid.
Discount Codes Shared via URLs
Rapyd Cloud occasionally shares discount codes embedded within URLs, for example, through affiliate marketing links or promotional campaigns.
Clicking such a URL will direct you to the Rapyd Cloud checkout with the discount code automatically applied.
The URL format looks like this:
https://my.rapyd.cloud/cart?discount_code=DISCOUNTCODESimply click the link and continue the checkout process.
Important Information About Discount Codes
When using discount codes on Rapyd Cloud, please be aware of the following key points:
Single Code Usage: Only one discount code can be applied to a subscription at any one time. You cannot combine multiple codes on a single purchase.
Trial Subscriptions: If you apply a discount code during a free trial period, the discount will take effect when the trial upgrades to a paid subscription.
Usage Limits and Expiry: Discount codes may have usage restrictions, such as a maximum number of total uses across all customers or expiry dates after which the code is no longer valid.
Plan and Payment Term Restrictions: Some discount codes are only valid for specific Rapyd Cloud plans or payment terms (monthly or yearly). Ensure that your selected plan and billing cycle are eligible for the code.
Applying Codes to Active Subscriptions: Currently, it is not possible to apply discount codes to subscriptions that are already active through the dashboard. If you need to apply a code after purchase, please contact Rapyd Cloud support for assistance.
Common Issues and Troubleshooting
If your discount code is not working as expected, consider the following troubleshooting tips:
Check for Typos: Ensure the code is entered exactly as provided, without extra spaces or incorrect characters.
Verify Code Validity: Confirm that the discount code has not expired or reached its usage limit.
Confirm Plan Eligibility: Make sure the discount code applies to the Rapyd Cloud plan and payment term you have selected.
If you believe the discount code should be valid but it is not working, please reach out to Rapyd Cloud Support via the dashboard messenger or email at [email protected] for personalized assistance.
Removing a Discount Code
If at any point in the discount code process you need to remove your code, simply click the "X" next to the code in the summary area to remove it from the subscription.
If you need to remove a discount code from an active subscription, please contact our support team for assistance.
Conclusion
Applying discount codes on Rapyd Cloud is a straightforward process whether you are creating your first subscription as part of account setup or adding new subscriptions via the dashboard. By following the steps outlined above, you can ensure your discount is applied correctly and enjoy the savings you’ve earned.
If you encounter any difficulties or have questions about discount codes or checkout, our support team is ready to assist you promptly. Simply reach out through the dashboard messenger or email [email protected] for personalized help.
Thank you for choosing Rapyd Cloud. We’re excited to support your hosting needs with flexible plans and transparent pricing.