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How to Give Dashboard Access to Rapyd's Support Team
How to Give Dashboard Access to Rapyd's Support Team

Learn how to give Rapyd's support team access to your dashboard for deeper and faster troubleshooting.

Rapyd Team avatar
Written by Rapyd Team
Updated over a week ago

To ensure that you have complete control over who can access your Rapyd dashboard, we restrict our support team's access by default. However, you are able to grant our support team access to your Rapyd dashboard to troubleshoot any issues that you may have with your dashboard or website.

Learn more about how to give our support team access and what that means for your dashboard in this article.


What Does Giving Access Do?

Giving the Rapyd support team access allows our team to see every area of your dashboard and almost every feature as if they were you. This is incredibly important for quickly and effectively troubleshooting any problems that you might have.

However, there are some things that our team can't do with dashboard access:

  • Add or remove sites

  • Add or remove users

  • Modify any billing information

How to Give Access

1) Click the Get help button

Log into your Rapyd dashboard and click the Get help button, which can be found on the right side of the main menu.

2) Click Support access

Once you click the Get help menu, a drop down menu will appear. In that menu, click Support access.

3) Click Approve Rapyd access

In the Help & support area there are three boxes - one for our Knowledge Base, another for starting a live chat, and one for giving the support team access to your dashboard.

In this third box, click the Approve Rapyd access button.

How to Revoke Access

1) Follow steps 1 and 2 in How to Give Access

Follow these steps to go to the Help & support area.

2) Click Revoke Rapyd access

In the Help & support area there are three boxes - one for our Knowledge Base, another for starting a live chat, and one for revoking the support team access to your dashboard.

In this third box, click the Revoke Rapyd access button.

Support Access FAQs

When should I give Rapyd support access to my dashboard?

In order to troubleshoot issues effectively, our support team might ask for access to your dashboard. There is no risk in doing this, and it is recommended to provide access so we can find a solution to your problem as quickly as possible.

Our team might request access for troubleshooting issues related to website errors, downtime, billing, teams, or any other front-end bug that could occur.

Is there an access log?

Yes, there is a log visible at the bottom of the Help & support area that shows a complete history of support access to your dashboard. This log includes:

  • Approved On

    Date and time that access was given. Set according to the time zone in account settings.

  • Approved By

    The dashboard user who approved Rapyd support access.

  • Status

    Active or expired, and the date and time of expiration.

Who can provide access to Rapyd support?

Only dashboard users with Administrator privileges can provide Rapyd support with dashboard access.

How long can Rapyd support access my dashboard?

Rapyd support's access to your dashboard will automatically be revoked after 14 days. If you want to remove it before then, you can Revoke Rapyd access.

Can I choose not to provide Rapyd's support team with dashboard access?

You have the freedom to choose if you want to give our support team access to your dashboard. However, if you choose not to give our team access, our ability to troubleshoot website and/or dashboard problems might be limited.

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