Overview
Each subscription in your Rapyd Cloud account has its own billing term, payment method, and billing date. Most customers only ever need one subscription, but there are situations where adding a second makes sense: if you need to separate plans across different payment methods, mix monthly and yearly billing, or maintain different billing dates for different sites.
Adding a new subscription takes you through the same checkout flow as your initial purchase. Before starting, it is worth confirming which billing term you need, as this cannot be changed after checkout without contacting support.
In this article, you will find guidance on when to add a new subscription and step-by-step instructions for completing the process.
When to add a new subscription
Most customers can manage everything within a single subscription. A second subscription makes sense in the following situations:
Different payment methods: A subscription can only have one payment method. If you need to bill different sites to different cards or accounts, for example when managing hosting for multiple clients, a separate subscription per payment method is the right approach.
Mixed billing terms: A subscription can only be billed on one term, either monthly or yearly. If you need a mix of both, you will need multiple subscriptions.
Different billing dates: Each subscription has a single billing date. If you need sites billed on different dates, separate subscriptions are required.
If none of these apply, consider adding a new plan to your existing subscription instead.
Note:
If you need to change the billing date on an existing subscription, contact our support team. We can update it to the next occurrence of your preferred date. A prorated charge will be applied immediately to cover the period from the date of the change to the new billing date.
How to add a subscription
Step 1: Go to the Billing section
Log in to the dashboard and click Billing in the top navigation bar.
Step 2: Click + New subscription
On the Billing page, click the + New subscription button in the top right.
Step 3: Select your plan
You will be taken to the new subscription checkout. Use the dropdown to select a plan tier, then choose your plan level from the options displayed.
To add more than one plan to the subscription, click + Add plan at the top of the page and repeat the selection.
Important:
Set your billing term using the Save with annual billing toggle in the order summary on the right. This is the only place to do it, and it cannot be changed after checkout. If you select the wrong term and need to switch, contact our support team.
Step 4: Review your order summary
The order summary on the right shows a breakdown of your selected plans, billing term, applicable discounts, taxes, and the total amount due. Review this carefully before proceeding.
If you have a coupon code, click Add discount code to apply it. Note that some codes may have restrictions, such as applying only to specific plans or billing terms.
Step 5: Proceed to payment
Once your order looks correct, click Continue to move to the payment step.
Step 6: Enter payment details
Enter your payment details. If purchasing on behalf of a company, you can add a tax ID (VAT, GST, ABN, etc.) on this screen.
When everything looks correct, click Subscribe now to complete the purchase.
Once the subscription is confirmed, it will appear in your Billing section alongside any existing subscriptions. From there, you can deploy an environment and add your first site.
Conclusion
Adding a subscription follows the same checkout flow as your initial purchase. The key thing to get right at checkout is your billing term, as it cannot be adjusted afterward without contacting support. If you have any questions or run into any issues, our support team is available 24/7.