Inviting team members to your Rapyd account lets you collaborate efficiently while keeping access secure. Whether you’re bringing in developers, designers, or support staff, each person gets their own login and permission level — so you stay in control of what they can see and do.
Before You Start
You’ll need to be the account owner or have the Admin role to invite other users. Learn more about team roles.
If you belong to multiple teams, make sure you’re logged in to the correct team before proceeding.
How to Invite a Team Member
Step 1: Open the Team Page
Log in to your Rapyd Dashboard, click your Team in the top nav menu.
Step 2: Click Invite People
At the top right of the Team page, click Invite people to open the invitation modal.
Step 3: Enter Teammate Email and Select Role
Add the email address of the person you’d like to invite, then click continue. On the next screen, you will be able to select their role. You can learn more about team roles here: Team Roles and Permissions. Click Continue when you are ready to proceed to permissions.
Step 4: Specify Site Permissions
Select the Site access that the teammate will have. Click Continue.
Step 5: Confirm and Send Invite
The final screen will show you a summary of what you have chosen for the teammate. Confirm that everything looks good, then click Send invite.
Key Things to Keep in Mind
Invites are team-specific. If your teammate needs access to multiple teams, they must be invited separately to each one.
Pending invites remain active until accepted — but you can cancel or resend them from the Team page at any time.
You can update a teammate’s role or permissions at any time after they’ve joined. Changes take effect immediately.
Only Admins and the Account Owner can invite or manage teammates. Other roles won't see the Invite option.
Frequently Asked Questions
What happens if my teammate doesn’t receive the invite?
Ask them to check their spam or junk folder. If needed, you can resend the invitation from the Team page.
I’ve accepted an invite, but I can’t access the team. What should I do?
This may be due to a temporary error.
The invitee can log into their Rapyd account, click Edit account, then select Pending invites. From there, they’ll be able to accept the invite directly — this will unlock access to the relevant team.
Can I invite someone with the same email address to more than one team?
Yes, but each team operates independently, so the person must be invited and accepted separately for each one.
Can teammates manage billing or support tickets?
That depends on their role. See full role capabilities here.
Conclusion
Inviting teammates to your Rapyd account is fast, flexible, and secure. With role-based access and site-specific permissions, you stay in control while giving your team the tools they need to work efficiently. For any issues with invites or access, the Team page is your go-to spot for managing everything.