Overview
Rapyd Cloud billing is built around monthly or annual subscriptions that renew automatically on the date of your original purchase. Payments are processed securely through Paddle, our Merchant of Record, which handles payment security, tax compliance, and invoicing on our behalf.
If a payment fails, the impact on your hosting depends on how long it remains unresolved. Sites go offline after 3 days, and data is permanently deleted after 21 days. Understanding this timeline is the most important thing to know if you ever run into a billing issue.
In this article, you will find an overview of how billing works, how renewals and invoices are managed, and a clear breakdown of what happens when a subscription goes unpaid.
Billing basics
Renewals: Subscriptions renew automatically based on the date of your original purchase, either monthly or annually. For example, a subscription started on March 19th renews on April 19th (monthly) or March 19th the following year (annual).
Invoices: Invoices are available to view and download in the Billing section of your dashboard. If an invoice contains incorrect details such as company information, contact our support team for assistance.
Payment methods: Rapyd Cloud accepts Visa, Mastercard, PayPal, Google Pay, and Apple Pay.
Payment processing: All payments are handled by Paddle, our Merchant of Record. Paddle manages payment security, tax compliance, and subscription management.
What happens when a payment fails
If a payment fails, Rapyd Cloud automatically retries the charge at optimized intervals to give the transaction the best chance of succeeding. At the same time, reminder emails are sent to the primary email address on the account with a direct link to update your payment details.
If the payment remains unresolved, the following timeline applies.
Past due timeline
Day 0: Payment fails
The subscription is marked as past due.
A notice appears on the Subscription page in your dashboard
The next invoice amount updates to show the outstanding balance and due date
No changes can be made to the subscription until the balance is paid. This applies to both customers and Rapyd — a past-due subscription cannot be modified by anyone until payment is resolved.
Day 3: Hosting is suspended
All environments in the subscription are stopped and every site under those environments goes offline.
Sites are no longer accessible to visitors
Dashboard access is restricted: the subscription and its contents can be viewed but not edited
All associated services, including databases, are suspended across every environment in the subscription
Important:
Once a subscription is past due, no changes can be made to it until payment is resolved. This is a system-level restriction and cannot be overridden manually.
Day 21: Subscription is cancelled and data is deleted
If payment has not been received by day 21, the subscription is permanently cancelled.
All environments in the subscription, along with every site, file, and backup associated with them, are permanently deleted
This cannot be undone and there is no further grace period
Restoring service after payment
If payment is successfully processed at any point before day 21, the subscription is reinstated and all suspended environments and sites are restored. To resolve a past-due subscription, you must update the payment method on the subscription.
To update your payment details, log in to the dashboard and go to Billing. Select the affected subscription and click the pencil icon next to the current payment method. Enter your new payment information and click Update payment method to save.
For step-by-step instructions, see How to Update Payment Details.
Conclusion
The most important thing to know about missed payments is the two-tier timeline: hosting is suspended after 3 days, and all data is permanently deleted after 21 days. If you receive a payment failure notice, updating your payment details as quickly as possible is the best way to avoid any disruption to your sites.
If you run into any billing issues, our support team is available 24/7.