Navigating the digital world often means expecting the unexpected. At Rapyd Hosting, we understand the importance of keeping your site running even when things get a little heavier than anticipated. This article will outline our approach to overages and how we ensure your digital journey remains seamless.

When you exceed the resource limits allocated to your hosting plan, those extra usages are termed "overages." At Rapyd, we never leave you in the lurch when this happens. Instead, we’ve set up a system to ensure continued operations, albeit at an additional cost.

Here's a breakdown of how we handle and charge for different overages:

Transparency is key. We don’t like nasty surprises any more than you do. So, when you're nearing the capacity limit on any of the resources mentioned above, we'll give you a heads-up.

Beta: Moreover, during our beta period, we're enhancing our tracking features in the Stats page of the Rapyd dashboard. This means you'll soon have an even clearer view of your resource usage.

While our general practice is to address overages on your hosting plan’s renewal date, there are exceptional cases where immediate action might be required.

An "extreme overage" is when the extra cost equals or surpasses the price of your hosting plan or hits $500 (whichever is lesser). For instance, if your plan costs $35/month, an extreme overage would mean an added cost of $35 or above.

In such cases, we might request prompt payment of the overage or suggest an upgrade to a more fitting plan. If an extreme overage is not promptly addressed, we maintain the discretion to momentarily restrict access to your site or a specific resource on our servers until a satisfactory resolution is achieved.

At Rapyd Hosting, we aim to provide a frictionless experience, and that includes how we handle overages. Always remember that our primary goal is to ensure your site remains functional and successful. If you ever have concerns or questions about your usage, our dedicated team is always here to help.