Navigating the digital world often means expecting the unexpected. At Rapyd Hosting, we understand the importance of keeping your site running, even when things get a little heavier than anticipated. This article will outline our approach to overages and how we ensure your digital journey remains seamless.
What Are Overages?
When you exceed the resource limits allocated to your hosting plan, those extra usages are termed "overages". At Rapyd, we never leave you in the lurch when this happens. Instead, we’ve set up a system to ensure continued operations, albeit at an additional cost.
Details of Overages
Currently, our system caps resources at predefined limits, and overages are approved and handled on a case-by-case basis. We will be rolling out automated overages in the coming months.
If you believe that you need additional resources, please contact our support team at [email protected].
Here's a breakdown of how we will handle and charge for different overages:
Disk Space:
Exceeding your allocated disk space? No worries. For an added fee of $7 per 50GB, your data remains intact. Monitor such overages through Rapyd dashboard alerts.
Backup Storage:
If you're short on backup storage, we’ve got your back. At just $3 per 100GB, your backups continue to run smoothly.
Staying Informed
Transparency is key. We don’t like nasty surprises any more than you do. So, when you're nearing the capacity limit on any of the resources mentioned above, we'll give you a heads-up.
Handling Extreme Overages
While our general practice is to address overages on your hosting plan’s renewal date, there are exceptional cases where immediate action might be required.
An "extreme overage" is when the extra cost equals or surpasses the price of your hosting plan or hits $500 (whichever is less). For instance, if your plan costs $35/month, an extreme overage would mean an added cost of $35 or above.
In such cases, we might request prompt payment of the overage or suggest an upgrade to a more fitting plan. If an extreme overage is not promptly addressed, we maintain the discretion to restrict access to your site or a specific resource on our servers until a satisfactory resolution is achieved.
At Rapyd Hosting, we aim to provide a frictionless experience, and that includes how we handle overages. Always remember that our primary goal is to ensure your site remains functional and successful. If you ever have concerns or questions about your usage, our dedicated team is always here to help.