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Why My Website Is Not Working Without WWW?
Why My Website Is Not Working Without WWW?
Rapyd Team avatar
Written by Rapyd Team
Updated over a week ago

Has your website ever functioned perfectly when you include 'www' in front of the domain name but fails to load without it? This is a common issue that can cause frustration and a loss of potential visitors. While it may seem trivial, this little glitch can have a big impact on your website’s reach and credibility. This article is a deep dive into the reasons behind this problem and offers solutions to fix it.

This article aims to help website owners understand why their website might not be accessible without the 'www' prefix. It's a problem that many encounter, often leading to loss of website traffic and, potentially, customers. Using non-technical language, the article will explain the basics of domain names and DNS (Domain Name System), why 'www' plays a role, common causes for the issue, and practical ways to solve it. Designed to be both informative and actionable, the article provides a comprehensive guide for those who want to ensure their website is accessible, with or without 'www.'

Understanding Domain Names and DNS

When you type a website address into your browser, a system called the Domain Name System, or DNS for short, translates that human-readable address into an IP address that computers understand. This is akin to looking up a name in a phone book to find a phone number. If DNS settings are not configured properly, it can lead to issues like your website not being accessible without the 'www' prefix. Therefore, understanding how DNS works is the foundation for troubleshooting this particular issue.

Why the WWW Matters

The 'www' prefix is a subdomain, and it's often set up as the default entry point to a website. But it's important to remember that 'www' and the non-www version of your domain are technically different addresses. That's why sometimes you can access a website by typing 'www' before the domain name and not otherwise. The issue arises when the DNS settings don't know how to handle requests for the non-www version, which can lead to the website not loading or redirecting properly.

Common Causes for the Issue

A few factors might cause your website to not work without 'www.' One common reason is improper DNS configuration, where the DNS records for the non-www domain are not correctly set up. Another possible reason is the web server settings. Your web hosting provider may have configured the server in a way that it only recognizes the www version of your domain. Last but not least, it could be an issue with your website's CMS (Content Management System). Some CMS platforms have a setting that specifies which version of the domain to use, and if that's not set correctly, you could run into this problem.

How to Fix the Problem

Fixing this issue generally involves three steps. First, you'll need to update your DNS settings to include records for both the www and non-www versions of your domain. This ensures that the DNS system knows how to route traffic to the correct location for each version. Secondly, you may need to adjust your web server settings. This involves telling the server to redirect traffic from the non-www to the www version of your site, or vice versa, depending on your preference. Lastly, don't forget to check the settings in your CMS to ensure they align with your DNS and server configurations.

Implications for SEO and User Experience

A website that is not accessible both with and without 'www' can impact your SEO (Search Engine Optimization). Search engines like Google consider these two versions as separate websites, which can lead to content duplication issues and may hurt your search rankings. Moreover, it can confuse visitors and create a poor user experience, potentially causing you to lose traffic and business.


When your website is inaccessible without the 'www' prefix, it's not just an inconvenience; it's a critical issue that can affect your website’s SEO and user experience. The problem typically lies in the DNS settings, web server configuration, or CMS settings. By taking the time to understand these aspects and make the necessary adjustments, you can ensure that your website is accessible to all, with or without 'www,' thereby optimizing both user experience and search engine performance.

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