Rapyd Cloud doesn’t include built-in transactional email. For reliable delivery of password resets, form notifications, order confirmations, and other essential messages, we recommend using a dedicated email service.
This guide walks you through the general setup process for WordPress sites hosted on Rapyd Cloud.
Why You Need a Transactional Email Provider
Transactional emails—like password resets, contact form confirmations, and order receipts—are critical for user experience and site functionality. WordPress relies on these emails to communicate with your visitors automatically.
Rapyd Cloud does not send transactional email natively. This is by design. Sending email directly from hosting infrastructure can lead to poor deliverability, spam filtering, and blacklisting due to shared IP reputation.
Instead, we recommend connecting your site to a dedicated transactional email provider. This gives you:
Improved deliverability through trusted IPs and domain-level authentication
Detailed logs and analytics to monitor email behavior
Support for high-volume sending with better performance and reliability
Secure authentication via SMTP or API integration
Once set up, your site hands off outgoing email to your provider, which handles delivery to the recipient’s inbox—reliably and at scale.
You can learn more about transactional emails here: What is Transactional Email?
Steps for Setting up Transactional Email
Step 1: Choose a Transactional Email Provider
To ensure high deliverability and full control over email behavior, we recommend using a reputable transactional email provider. Popular options include:
SendGrid
Postmark
Mailgun
SMTP2GO
Brevo (formerly Sendinblue)
Look for a provider that fits your technical needs, volume expectations, and compliance requirements. Most offer SMTP and/or API access, along with built-in analytics and deliverability tools.
Step 2: Install an SMTP Plugin on Your WordPress Site
To route your site’s email through your chosen provider, install a WordPress SMTP plugin. Common options include:
WP Mail SMTP
FluentSMTP
Post SMTP
You can install one directly from your WordPress dashboard under Plugins > Add New.
Step 3: Enter Your Provider’s SMTP or API Credentials
After installing the plugin, open its settings and configure it using the details from your provider. You’ll typically need:
SMTP host (e.g.
smtp.sendgrid.net) or API keyPort number (usually 587 or 465)
Authentication credentials (username/password or token)
A verified sender email (usually tied to your domain)
Many plugins offer a simplified setup process for common providers.
Step 4: Test Your Configuration
Once configured, use the plugin’s built-in test function to send a message. If the test fails:
Make sure your domain is verified with the provider
Confirm all SMTP/API settings match the provider’s documentation
Ensure no firewall or port restrictions are blocking email traffic
Still Need Help?
If you run into issues setting up transactional email on Rapyd Cloud, reach out to our support team. We can help troubleshoot common plugin or DNS-related issues and make sure your site is properly configured to send critical email reliably.
Conclusion
Setting up a dedicated transactional email provider is an essential step in launching a fully functional WordPress site on Rapyd Cloud. While we don’t send transactional email natively, integrating with a trusted provider ensures your users receive critical messages reliably—whether it's a password reset, contact form confirmation, or order receipt.
Once your SMTP or API connection is in place, your site will be ready to communicate with visitors at scale, with better visibility and deliverability than traditional server-based email.
If you need help choosing a provider or configuring your plugin, our support team is here to help.